FAQ

about shipping fee

1,000 yen nationwide, 3,000 yen worldwide, free shipping for purchases over 30,000 yen.

About delivery date and time designation

When ordering, please fill in the desired date and time zone (morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00) in the remarks column.

If we are unable to meet your request, we will contact you.

About shipping products

After payment is confirmed, we will ship within 3 business days.

About returns

No returns are allowed unless the product is defective. In the event of a defect, we will cover the shipping costs for the return.

Return period: Within 7 days from the arrival of the product.

About product cancellation

We cannot accept cancellations after the order has been confirmed.

About handling stores

You can see the current HOUGA stores here.

https://houga.jp/stockist/

Please contact the store directly, as inventory items and arrival times differ depending on the store.

About receipt

We will only send it to those who want it. Please fill in the remarks column with [receipt hope] in the case of the purchase.